Refund policy

We want you to be satisfied with your purchase from Indian Sages Ayurveda. If, for any reason, you are not completely happy with your order, our refund and return policy explains how returns and refunds are handled.

This applies to all products purchased directly from indiansages.com.

Returns

To be eligible for a return:

The product must be unused, undamaged, and in its original packaging.
You must initiate the return request within 14 days of delivery (i.e., within 14 days of receiving the item).

Contact support with your Order ID, reason for return and clear photos of the product stating the issue.

Note:

Customised products, opened packages, or products used in violation of instructions may not be eligible for returns.

You’ll also need to provide the receipt or proof of purchase.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Please notify us immediately at support@indiansages.com with photos and order details.
Once the issue is validated, we will either replace the item or issue a refund at no extra cost.

Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 7–8 business days to your original payment method.
• Depending on your bank or payment provider, it may take additional time for the refund to process and be reflected in your account.

Exceptions / Non-Returnable Items

Certain products are not eligible for return due to their nature. These include perishable goods (such as food, flowers, or plants), customised or made-to-order items, and personal care products (including beauty and wellness items). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item qualifies for a return, please contact our support team before initiating a request.

Please note that items purchased on sale or through promotional offers, as well as gift cards, are non-returnable and non-refundable.

Exchanges

To receive a replacement item as quickly as possible, we recommend returning the original product first. Once your return is approved, you may place a new order separately for the desired item.

How to Return a Product?

To return an item:

• Email support@indiansages.com with your order details and reason for return.
• Follow the instructions provided by our support team for packaging and shipping.
• Ship the item securely using a trackable method.
• Once received and approved, your refund will be processed.

Contact Information

If you have any questions about returns or refunds, please contact us: support@indiansages.com

Thank you for shopping with Indian Sages. We’re dedicated to making your shopping experience with us smooth and reliable!